Privacy Policy

Effective Date: June 12, 2024

1. Introduction

Dora Air Duct Cleaning (“we”, “us”, or “our”) operates the website dora-cleaning.ca (the “Service”). This Privacy Policy outlines how we collect, use, disclose, and protect information obtained from users of our Service, including visitors to our website and customers. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

Dora Air Duct Cleaning (“we,” “us,” or “our”) collects certain information when you visit our website dora-cleaning.ca and engage with our services. This Privacy Policy outlines what information we collect, how we use it, and how we protect your privacy.

1. Personal Information: When you schedule services or contact us through our website, we may collect personal information such as your name, address, phone number, and email address. This information is necessary to provide our services and communicate with you effectively.
2. Payment Information: If you make payments through our website, we may collect payment details such as credit card information. We use secure payment processing services and do not store your payment information on our servers.
3. Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This information helps us understand how visitors use our website and improve its functionality.
4. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your activities on our website. Cookies are small files stored on your device that track your preferences and activities.
5. Customer Feedback and Reviews: If you provide feedback or reviews about our services, we may collect and publish this information on our website with your consent. This helps us improve our services and assist potential customers in making informed decisions.
6. Communication: When you communicate with us through email or other channels, we may retain copies of your correspondence to address your inquiries, provide customer support, and improve our services.

Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: To fulfill our obligations under the contract for services you request from us.
• Legitimate Interests: To pursue our legitimate interests, such as improving our services, marketing our business, and ensuring the security of our website.
• Consent: Where you have provided consent for specific processing activities, such as receiving marketing communications or using cookies.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain Our Service: Including arranging for services, processing payments, and providing customer support.
• To Improve Our Service: Understanding how our users interact with our website and services, and to enhance user experience.
• To Communicate With You: Sending you service-related notices, updates, and promotional messages.
• To Comply With Legal Obligations: Fulfilling any legal requirements or obligations we may have.

4. Legal Basis for Processing Personal Data

The legal basis for processing your personal data under GDPR includes:

• Contract Performance: The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your fundamental rights and freedoms.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Disclosure of Data

We may disclose your personal information in the following circumstances:

• Service Providers: We may share your personal data with third-party service providers who perform services on our behalf and require access to such information to carry out their work.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction, but we will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

7. Security of Data

We take reasonable precautions and follow industry best practices to protect your personal information and ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request copies of your personal data that we hold.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Objection to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Withdrawal of Consent: Where we rely on consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact information provided below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated Effective Date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: airductdora@gmail.com
• By mail: Dora Air Duct Cleaning, Winnipeg, Manitoba, Canada